Privacy Policy
Rhiannon Wilcox Therapy is committed to protecting your privacy and handling your personal data with care, integrity, and transparency. This Privacy Policy explains how we collect, use, store, and protect personal information in line with our legal and ethical obligations.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act, which govern how personal data must be handled in the United Kingdom.
Personal Data Collection
Personal data is information that identifies, or could reasonably identify, an individual.
Examples of personal data we may collect include:
Name
Email address
Telephone number
Information you choose to provide when contacting us
This information is collected for the purpose of:
Responding to enquiries
Providing information about our services
Managing initial contact and communication
Operating and maintaining our website
We only collect personal data that is relevant and necessary for these purposes.
How Personal Data Is Collected
Personal data may be collected in a number of ways, including:
Direct contact via email or telephone
Website contact forms
Written correspondence
Website usage data (such as cookies and analytics)
We cannot be responsible for the privacy practices of external websites linked from our site.
How We Use Your Personal Data
Your personal data is used primarily to:
Communicate with you
Provide information you have requested
Support the delivery of our services
Where appropriate, we may also use your data for closely related purposes that you would reasonably expect. We do not use personal data for unsolicited marketing.
Sensitive (Special Category) Data
Under UK GDPR, certain information is classed as special category data, including health and mental health information.
Such information will only be processed:
For its intended and necessary purpose
With your explicit consent, where required
In accordance with professional ethical standards
Where legally required or permitted
Full details about therapy-related records are provided separately once therapy begins.
Information From Third Parties
Where possible, we collect personal data directly from you. In limited circumstances, information may be received from third parties (for example, with your consent or as part of a referral). Where this occurs, reasonable steps will be taken to ensure you are informed.
Disclosure of Personal Data
Your personal data will not be sold or shared for commercial purposes.
It may only be disclosed:
With your explicit consent
Where required by law
To protect vital interests (such as serious risk of harm)
Data Security and Retention
We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.
Personal data is retained only for as long as necessary for its purpose, or as required by law or professional standards. Therapy records are retained in line with legal and ethical guidance.
Accessing Your Information
You have the right to request access to your personal data
Requests should be made in writing.
Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be available on this website.
Questions or Complaints
If you have any questions or concerns about how your personal data is handled, please contact:
Rhiannon Wilcox